Frequently Asked Questions

• Accounts

  • Customer

    • How will the new VAT rules affect my order?
      
      Answer posted by Robinm on Wednesday, Nov 26. 2008

       

      Orders placed before 12 a.m. on 1 December 2008 will include VAT at 17.5%.

      In line with guidance from HM Revenue and Customs, orders placed before 1 December 2008, where the goods are delivered after 1 December 2008, will still include VAT at 17.5%.

      Orders placed between 12 a.m. on 1 December 2008 and 12 a.m. on 1 January 2010 will include VAT at the new, lower, rate of 15%.

      Any credit notes issued, regardless of the date, will be at the same rate of VAT as was charged on the original invoice.

      
      
    • What is V12 finance?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      V12 finance.com is a finance company that offers different packages (subject to conditions) on purchases over £400 inc. VAT. For further details please see http://www.aria.co.uk/Support/Online+Finance
      
      
    • Can I apply for credit online?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Yes. Please see http://www.aria.co.uk/Support/Online+Finance. (All credit is subject to conditions)
      
      
    
    

  • Trade

    • I am an education establishment, what service do you provide?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      We provide a Government rated discount band. For further details please contact our Telesales line (see contact details) or email sales@aria.co.uk
      
      
    • Who do I ask for advice about setting up a trade account?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Please contact our Telesales line or email sales@aria.co.uk
      
      
    • How do I access credit/cleared funds application forms?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Trade application forms can be found at http://www.aria.co.uk/Support/Trade+Accounts
      
      
    • How long will it take to create an account?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Providing all the requested information has been sent then an application can be turned around within 24 hours of receiving feedback from the referees you have given. It would be worthwhile checking with your referees that they have responded to our enquiries.
      
      
    • What is the maximum limit that I can apply for?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      You may apply for any limit, but it would be prudent to request a limit that meets your immediate needs. In any event, our reference agencies will guide us as to any maximums that apply
      
      
    • Who decides the credit limit?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Please advise what limit you feel you require and with, reference to external agencies, we will be able assess the level of credit we are able to offer.
      
      
    • Why do I need a Reference?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      This will aid our credit assessment process and will improve the chances of a credit account being offered.
      
      
    • How do I apply for a Credit Account?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      To apply for a Credit Account please send to us a completed application form found at http://www.aria.co.uk/static/pdf/CreditApplication.pdf
      
      
    • What is a Cleared Funds Account?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      This is a trade account where cleared funds are received by us before an order may be despatched. For account applications please see http://www.aria.co.uk/Support/Trade+Accounts
      
      
    • How do I apply for a Trade Account?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      This can be done online or by post, for further information please see our Trade Account page at http://www.aria.co.uk/Support/Trade+Accounts or email accounts@aria.co.uk
      
      
    
    
  
  

• Contact Details & Opening Hours

  • Address
    
    Answer posted by Angelique on Thursday, Oct 5. 2006

     

    ARIA TECHNOLOGY Aria House 2 Belle Vue Avenue Pottery Lane Manchester M12 4AS
    
    
  • Opening Hours
    
    Answer posted by Christine on Tuesday, Mar 11. 2008

     

    Customer Services Department
    Mon-Fri 9am-5pm (except Christmas and Bank Holidays)
    
    Telesales and Shop Counter
    Mon-Fri 9am-5.30pm
    Sat 9.30am-4pm
    Sun 10am-4pm
    
    Tech/Returns
    Mon-Fri 9am-5pm
    Sat -10am-3pm
    (Please note for more extensive faults please return prior to 4pm otherwise you may need to leave the item with us and collect at a later date)
    
    Technical Line
    Mon-Fri (60p/min) 9am-5pm
    
    
  • Contact Details
    
    Answer posted by Christine on Tuesday, Mar 11. 2008

     

    Please see our contact page
    
    
  
  

• Order Enquiries

  • Delivery of Order

    • My order has not arrived?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Please contact us within 5 days of the expected delivery date as Aria will not accept liability for goods lost in transit unless they are reported within the specified time period
      
      
    • Can I redirect the order?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Yes, but only in the early stages of the order, this may be subject to further security checks which may result in a delay
      
      
    • Where can I access an RMA form?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      You can fill out an RMA form online: http://www.ariapc.co.uk/rma/Stage1.aspx
      
      
    • Can you deliver to my work address?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Yes, but additional security check may be required. Please note this may result in a delay of your order
      
      
    • When my order arrived the packaging appeared damaged?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      If the package appears to be damaged then please refuse to accept the delivery. If you are concerned and unable to check the contents sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims
      
      
    • What happens if no-one is in to receive the delivery?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      City Link will attempt to deliver to your chosen address on two consecutive occasions before holding the consignment at a local depot for five working days awaiting your collection if the goods are not collected within this time they will be returned to us.
      
      
    • Do you offer a next day delivery?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Yes, as long as the order is placed on a week day (with the exception of Bank Holidays)
      
      
    • Can I order next day delivery at weekends?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      No, as our office is only open Monday to Friday so your order can only be processed and dispatched at this time
      
      
    • What courier company do you use?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      City Link Parcel Service and also Royal Mail for smaller items
      
      
    • What are the delivery charges and carriage methods?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      This will depend on the weight of the item(s) involved
      
      
    
    

  • General Order Information

    • What are your Terms and Conditions?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Aria’s Terms and Conditions can be found at http://www.aria.co.uk/Support/Terms+and+Conditions
      
      
    • How can I use my Aria bytes?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Aria Bytes can be redeemed once you have accumulated enough points to receive one of the gifts. Once logged in please see https://www.aria.co.uk/myAria/AriaBytes to view your points balance and a list of redeemable prizes.
      
      
    • Why does the price change when I add a web super special item?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Web Super Specials are limited to one per order unless marked as a multi buy item. A price change generally occurs when two web super special items have been selected in the same order.
      
      
    • Can I amend my order once it has been placed?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      This depends on the stage of your order. For further information please contact our Customer Service Department (see Contact Details)
      
      
    • What is a re-stocking fee and how much is it?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      This is a charge incurred for resale of the item; this may vary between 10 and 25%
      
      
    • Who do I contact to enquire about system builds?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Please contact our friendly Telesales department (0870 499 2 499) for any enquiries.
      
      
    • Items are missing from my order?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Missing items MUST be reported to the customer service desk within 24 hours
      
      
    • When will my order be dispatched?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      We endeavour to process and dispatch your orders the next day but this is dependant on time of order, stock availability and security check clearance
      
      
    • I need my order ASAP what should I do?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      We provide a next day delivery service (at an additional cost) if your order is placed on a week day (with the exception of Bank Holidays). Other options include a pre 9 or 10 am delivery, morning or afternoon carriage and possibly same day delivery within the Manchester area (this is subject to time of order and security check clearance)
      
      
    • Can I pick the order up from your warehouse?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Please enquire to our Customer Service Department (see Contact Details) regarding this matter
      
      
    • Do you offer student discount?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Yes, but this applies only to over the counter sales as valid proof of student ID is required
      
      
    • I have not received my order on time, what shall I do?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      In the unlikely event your next day delivery does not arrive in time please contact our Customer Services Department (see Contact Details)
      
      
    • How do I cancel my order?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Please contact our Customer Services Department (see Contact Details) as soon as possible as the order will not be able to be stopped once it has left the building
      
      
    • What are the different methods of placing an order?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      An order can be placed online or by ringing our Telesales Team (see Contact Details). Alternatively you can visit in store. Our address is: Aria Technology Aria House 2 Belle Vue Avenue Pottery Lane Manchester
      
      
    • Can I order from a British Forces Post Office (BFPO)?
      
      Answer posted by Josephc on Monday, Jul 21. 2008

       

      Currently, our Ecom system does not allow orders to be dispatched to BFPO postcodes. We can accept BFPO orders though telesales who can be reached on 0870 499 2499
      
      
    • Do you price match?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Generally no because we work with different operating margins than other companies. However if you feel that a particular item is mispriced by a considerable margin, then you can contact us here
      
      
    
    

  • Payments

    • Can I receive finance on my order?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Yes, on orders over £400 inc. VAT (subject to conditions). For further details please go to http://www.aria.co.uk/Support/Online+Finance
      
      
    • Do I receive a confirmation email after payment?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Yes, shortly after placing your order. If you do not receive this please contact our Customer Service Department (see Contact Details)
      
      
    • How do I use a credit note?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Please contact our Telesales line (see Contact Details)
      
      
    • What is your method of payment?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      We accept all major credit and debit cards such as Visa, Visa Electron, MasterCard, Switch and Solo. Trade Accounts have additional methods of payment for more information please contact accounts@aria.co.uk
      
      
    • Can I specify what method of payment I would like my refund?
      
      Answer posted by Angelique on Wednesday, Oct 4. 2006

       

      No, refunds are returned by the original method of payment
      
      
    • What is V12 finance?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      V12 finance.com is a finance company that offers different packages on purchases over £400 inc. VAT (subject to conditions). For further details please go to http://www.aria.co.uk/Support/Online+Finance
      
      
    • You have received payment for an order, so why do I need to supply ID?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Orders frequently only turn out to be fraudulent weeks after funds have been acquired and goods dispatched. It would be like taking cash for an order and then only discovering the money to be forged once taken to the bank. We request identification so that we can be sure that we are supplying the genuine card holder.
      
      
    • When will my card be charged?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Your credit / debit card will be charged automatically as soon as your order is placed by our secure internet bank. The internet bank, Datacash, then pass your order details to us to process your order. We do this in order to quickly process orders and enable us to offer next working day delivery up to 4.30 in the afternoon.
      
      
    • What is meant by the term 'registered card address'?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      This refers to the address that the bank have on file for you, normally your home or business if you are using a business debit /credit card.
      
      
    
    

  • Priority Orders

    • I need my order ASAP what should I do?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      We provide a next day delivery service (at an additional cost) if your order is placed on a week day (with the exception of Christmas and Bank Holidays). Other options include a pre 9 or 10 am delivery, morning or afternoon carriage and possibly same day delivery within the Manchester area (this is subject to time of order and security check clearance)
      
      
    • Do you offer a next day delivery?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Yes, as long as the order is placed on a week day (with the exception of Bank Holidays)
      
      
    
    

  • Problems with Orders

    • I have been charged the wrong price for an item?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Please contact our Customer Service Department immediately (see Contact Details)
      
      
    • What if my home and billing address are different?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      You can still place an order with us but it may be subject to additional security checks. This can delay the dispatch of your order.
      
      
    • What if I make an order in error?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Please contact our Customer Service Department (see Contact Details) within 24 hours
      
      
    • What if my order is incompatible?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      When placing an order please ensure compatibility of your item by carefully reading the specifications of the product as Aria does not guarantee compatibility
      
      
    • Items are missing from my order?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Missing items MUST be reported to the customer service desk within 24 hours
      
      
    • What if my order is incorrect?
      
      Answer posted by Angelique on Wednesday, Oct 4. 2006

       

      Please contact our Customer Services Department (see Contact Details) immediately quoting your reference number. Please ensure that this is within 24 hours as this may affect you claim
      
      
    • I have been charged the wrong price for an item on Special Offer?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      The special offers on the Deal For Today or Super Special are only available via those particular pages. If you put an item in your basket from anywhere else, you will be charged the full price.
      
      
    
    

  • Product Information

    • If I am having a problem with my products who do I contact?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      For general and non-technical enquires please contact our Customer Service department (see Contact Details). More technical advice should be addressed to our Technical Support Line (see Contact Details)
      
      
    • Can I comment and review a product?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Comments and reviews can be added to any product. Simply navigate to the product description of the item that you wish to comment on and click on the 'Write New" tab of the "Comments, Questions & Reviews" section at the bottom of the page.
      
      Alternatively, as there is currently a competion running on our Forum for product reviews, you can submit your review here and be in with a chance of winning a great prize!
      
      
    • What is the loyalty scheme?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Our Loyalty scheme (Aria Bytes) was set up to reward Customers for their loyalty. For further information please visit http://www.aria.co.uk/Support/Aria+Bytes
      
      
    • I would like to suggest a product. What do I do?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      If you feel that there is something missing from our product range you can suggest a product that you would like to see by adding it to the Customer Wishlist found on our forum.
      
      
    • Whats the deal with the bargain basement?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      The bargain basement contains items that are functional, but have parts missing such as cables,drivers, accessories or perhaps they have damaged packaging. These items can be purchased online and come with a 30 day warranty.
      
      
    • When will x, y and z product be back in stock?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      We get deliveries every day, and no item is normally out of stock for more than a week. In the case of speciality items that have to be ordered from Europe or the Far East then we will endeavor to inform you of their expected arrival. We are working on a system whereby you will be able to see the ETA of certain stock items before you place your order. In the meantime, you can use the 'product watch' feature whereby you will be emailed when there is a change in stock levels and/or price.
      
      
    • What does OEM mean?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      OEM stands for Original Equipment Manufacturer. What does this mean exactly? Well, if you purchase an OEM item you will get the product in plain, unmarked packaging without any 'extras' such as printed manuals, extra cabling, fixings, or software. Drivers, where necessary, are always included in OEM products. Retail items are the same as you would buy in the high street - a nice shiny box with manuals, software, fixings and everything else you need to get started. Retail items are therefore more expensive than OEM items. We do try to ensure that the information is clear regarding what is retail, and what is OEM. Where there is no indication, products should be assumed to be OEM. This will rarely be a problem for experienced users as most software, drivers, and extras can be downloaded from manufacturer websites.
      
      
    
    
  
  

• Returns

  • Delivery and Shipping

    • How do I return a large item?
      
      Answer posted by Angelique on Wednesday, Oct 4. 2006

       

      Aria can arrange a collection (of large items only) for a nominal charge. This will only be refunded if our Technical Department determines it as “faulty”
      
      
    • What is the best method of returning an item?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Please send returns by Recorded Delivery and keep receipts as proof of delivery (Aria will refund up to £10 delivery charges if your delivery costs are more than this please contact our Customer Services Department and we maybe able to arrange a collection). Alternatively items can be returned in person to our shop located at Aria House, 2 Belle Vue Avenue, Pottery Lane, Manchester. M12 4AS.
      
      
    • What do I do if I receive my item and it is damaged?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      If the outer packaging is damaged please DO NOT sign for the item. If however the items inside the packaging are damaged then please contact our Customer Services Department (see Contact Details) within 48 hours
      
      
    • How much is guaranteed next day delivery (Citylink Next Day)?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      We now offer a service for those people who simply must have their goods the very next day - from 15.00pm to 17.55pm. The charges applied for this service are as follows: 3pm - 3.59pm : £10.95 4pm - 4.59pm : £12.95 5pm - 5.55pm : £18.95 (subject to weight restrictions)
      
      
    • How much do you charge for delivery?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Telephone Sales Delivery The £8.95+VAT delivery charge may vary depending upon the contents of your order. Excludes systems which are normally despatched in 7 working days. We also offer an Express system-building service if required. A range of pre-midday delivery options are available at extra cost. Internet Sales Delivery The £6.95+VAT delivery charge only includes up to 8Kg. There will be an extra charge for orders weighing more than this. Shipping charges are added to your shopping basket automatically.
      
      
    • How will I know when my order has been dispatched?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      You will be sent an email in the evening of the day of despatch confirming your consignment number. You will be able to track this order via City-Link's website.
      
      
    
    

  • Faulty Items

    • What are your test procedures for faulty items?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      All returns are subject to testing based on the Customers reported fault description, tests are performed by our fully trained Technicians. Test procedures are in accordance with the Manufacturers official diagnostic software.
      
      
    • If I pay to return a faulty item who is responsible for the carriage costs?
      
      Answer posted by Angelique on Wednesday, Oct 4. 2006

       

      When an item has been returned and tested (by ourselves) as being “faulty” Aria will pay UP TO £10 return carriage costs. When applying for a delivery refund please ensure that all Recorded Delivery receipts are kept. Please send all receipts via email or post when requesting a postage refund (For return of large items please see Delivery and Shipping)
      
      
    • How do I return an item that is faulty?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      The first step to returning a faulty item is to produce a Return Merchandise Authorisation (RMA) number. Please read ALL instructions before requesting an RMA number, stating clearly the fault in question. Instructions can be found on our Returns Info page. Please return your goods by Recorded Delivery (ensuring all receipts are kept). Once the item is returned to us it will be fully tested by our technical department. If found to be “faulty” a refund or replacement will be issued (based on T& C) and the return carriage reimbursed. If tested as “not faulty” the items will be returned and carriage costs will be incurred by the customer. A testing fee will also be applied.
      
      
    
    

  • General Return Information

    • How long does it take to receive a refund or replacement?
      
      Answer posted by Angelique on Wednesday, Oct 4. 2006

       

      A refund is usually given in seven working days but in some cases it may take longer. A replacement may take up to 28 days depending on the circumstances. For further information contact our Customer Services Department (see Contact Details)
      
      
    • What if I return an item that has since been discontinued?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      If found “faulty” a replacement of a similar specification will be offered
      
      
    • Does the same return policy apply if I return item(s) to the shop?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Yes. Please refer to the RMA instructions on our Returns Info page.
      
      
    • What is a restocking fee and how much is it?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      This is a charge incurred for resale of the item this can vary between 10 and 25%
      
      
    • If my item is used before I return it do I still get a refund?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      This would depend on the condition of the item, restocking fees may apply
      
      
    • How long do I have to return an item?
      
      Answer posted by Angelique on Wednesday, Oct 4. 2006

       

      After an RMA has been produce online you have 28 days to return the product but the sooner it is returned the faster we can deal with your enquiry
      
      
    • Can I return an item that is incompatible?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Yes if the item is unused but it may incur a restocking fee. When buying a product please ensure that the description of the item is fully understood before purchase
      
      
    • Can my item be retested if founded “not faulty”?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Yes, under special circumstances but this may incur additional fees
      
      
    • What if my item has been tested “not faulty”?
      
      Answer posted by Angelique on Wednesday, Oct 4. 2006

       

      You will be informed if your item has been tested “not faulty” and the item will be returned. For returns you will be required to pay all carriage costs and a testing fee may apply. To arrange payment please contact our Customer Service Department.
      
      
    • What department do I contact for information on returns?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      If you have any enquires please contact our Customer Service Department (see Contact Details)
      
      
    • What if I have changed my mind about the order?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      You may return an item under the Distance Selling Act within seven days but for a full refund the item must be as unused, still boxed (including all accessories) and in the original packaging otherwise a restocking fee may apply
      
      
    • How do I return an item?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Detailed instructions on how to return an item can be found here. You will be required to obtain an RMA (Returns Number) and return your items via Recorded Delivery.
      
      
    
    

  • RMA

    • My Acer PC Keeps Crashing. How Do I Fix It?
      
      Answer posted by Jonathanw on Thursday, Jul 17. 2008

       

      Before applying for a RMA number please ensure you back up all your files before proceeding with this process as it will destroy your data. Turn off your PC for ten seconds then turn on again. While it is booting press ALT+F10. Follow the on screen instructions to restore your pc to factory settings. Once the process has finished the problem should have been resolved. If symptoms continue please proceed with your RMA application.
      
      
    • Where can I access an RMA form?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      You can fill out an RMA form online: http://www.ariapc.co.uk/rma/Stage1.aspx
      
      
    • I am having difficulties filling in the online RMA. What do I do?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Contact Customer Services for assistance (see Contact Details)
      
      
    • Why do I need an RMA?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Returns CANNOT be processed unless an RMA has been obtained. The outer packaging should clearly display the RMA number. If an RMA is requested a returns label can be printed out and placed on the outer packaging
      
      
    • What is an RMA?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      “RMA” stands for “Return of Merchandise Authorisation” which is a requirement when products are returned. This is essential for ALL product returns bought online, over the counter and by phone (for all shop items please have your original invoice to hand)
      
      
    
    

  • Unwanted Items

    • How do I return an unwanted item?
      
      Answer posted by Christine on Tuesday, Mar 11. 2008

       

      Please obtain an RMA (Returns Number) by following the instructions provided on our Returns Info page. Alternatively an RMA form can be filled out online here. If you experience any problems please contact our Customer Services Team (0870 443 2389). Please return the item(s) in a reasonable period in the original packaging ensuring there has been NO wear and tear and that the item has NOT been damaged. Please note a restocking fee may apply. All items MUST be sent by Recorded Delivery.
      
      
    
    

  • Warranties

    • Can you provide me with the Manufacturer’s details if my item is under warranty?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Yes please contact our Customer Service Department (see Contact Details)
      
      
    • My item has an on site warranty. How do I use this?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Please contact the Manufacturer for details. If you require anymore information please contact our Customer Services Department (see Contact Details)
      
      
    • What is the warranty on your Bargain Basement products?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Items in our Bargain Basement are sold with a 30 day warranty.
      
      
    • What kind of warranty do I get with my PC?
      
      Answer posted by Angelique on Monday, Oct 2. 2006

       

      Your system comes with a 12 month, return to base warranty which covers parts and labour. For just £25.00+VAT you can purchase an on-site warranty for 12 months, which means an engineer will come out to you should your system develope a hardware fault.
      
      
    
    
  
  

• Technical

  • MY TV+Integrated DVD player doesn't work!
    
    Answer posted by on Wednesday, Dec 24. 2008

     

    TV's with integrated vertical loading DVD players require you to set the TV input to 'DVD' and inserting the DVD with the label facing away from you. This mainly affects 22" DGM and Arianet models.
    
    
  
  

• Technical Information

  • I need a new power supply but mine has 20 pins, all the new ones have 24, whats going on?
    
    Answer posted by Jonathanw on Friday, Jul 4. 2008

     

    All current power supplies have a 24 pin ATX adapter. Most of these can be split so that they become 20 pin adapters. Also many new motherboard require a further 8 pin power connector for the processor, if you have an older motherboard with 4 pins most new power supplies have a splittable 8 pin power connector.
    
    
  • My Socket 775 Motherboard is damaged, what can I do?
    
    Answer posted by Jonathanw on Tuesday, Jun 17. 2008

     

    All Socket 775 Motherboards (Intel Processors) have a socket which is highly prone to damage. Any damage present when the motherboard is delivered must be reported to customer services (contact number is on the contact us page)within 48 hours. Any damage not reported within 48 hours will not be covered by warranty. If you are unsure about installing a CPU into a Socket 775 board you should seek professional advice.
    
    
  • What is the PC Clinic?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    PC Clinic is a PC diagnostic/repair centre for all types of systems. The standard charge is £35+VAT + additional parts. This service not only applies to Aria systems but other makes and models. A data recovery service is also available but charges vary based on the time it takes to recover the data. For further details please contact our Technical Department (see Contact Details)
    
    
  • What is a dead pixel check?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    A DPC is a "burn in" test for a monitor. Some dead pixels may be present in accordance with ISO 13406-2 3. Our procedure is to check the monitor for unlit or stuck pixels on the screen it is then left on for an hour to make sure none develop within that time period it is then checked again before dispatch. We offer this additional DPC service for a nominal fee, please contact Aria for details.
    
    
  • Can you offer custom built PC’s?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    Yes we do offer custom builds. On occasion we may change certain components if there is an incompatibility issue but we will always inform the customers prior to this.
    
    
  • I wish to return my motherboard, however i don't want to return all the accessories. Am I able to do this?
    
    Answer posted by Josephc on Thursday, Apr 17. 2008

     

    Unfortunately we require all accessories and parts to be returned with any suspected failed item. For Example: All Skt 775 Motherboards (Intel P4) come with a CPU Socket cover; this is to protect the pins while the board is in transit. if this cover is not returned with the motherboard your return will be rejected as incomplete. If you have any other concerns regarding this issue please contact our customer services team on 0870 443 2389.
    
    
  • Can you tell me if a particular kind of memory is compatible with my motherboard / camera / mp3 player?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    It is not usually possible to say whether a particular kind of generic (non-branded) memory will work in a particular device as the brand will change regularly as we strive to get the best price possible. We recommend using branded memory wherever possible as it tends to be far more compatible.
    
    
  • Will a USB 2.0 device work in a USB 1.1 Socket?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    Yes, but at a slower speed. USB 2.0 is around 40 times faster than USB 1.1. For most things, this just means that the data transfer will be slow, but for items such as External CD-Rewriters, this means that the device will only be able to write at lower speeds. For items such as TV tuners and video input cards, these devices will probably not work at all.
    
    
  • My DVD player plays the background sound but I can’t hear the voices. What can I do?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    The player is most likely to be in 5.1 surround sound mode, if you are playing this through a standard TV then it needs to be set to stereo mode (instructions can be found in the manual)
    
    
  • My DVD player plays sound ok but I can’t see anything on the screen, is the unit faulty?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    In most cases the unit isn't faulty, on most players that we sell there is a button called P/N or PSCAN, try pressing this.
    
    
  • My system is unstable and fails most of the time, I have checked the temps and they are all normal. What can I do?
    
    Answer posted by Christine on Tuesday, Mar 11. 2008

     

    Normally when customers experience these problems we recommend a fresh install of windows to eliminate any possibility of software errors, if you are still having problems try running these programs Memtest 86 Prime 95 You can obtain your hard drive manufacturers DFT (Drive fitness Test) program from the links below. IBM & Hitachi Maxtor Seagate Western Digital if any hardware is found to be faulty then please arrange a return with Aria (providing it’s under warranty and purchased from aria) RMA Form
    
    
  • Why doesn’t my PC Chips motherboard power up?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    All PC Chips motherboards come with their CMOS jumper set to clear which prevents the motherboard powering up. How to change this is in the motherboard manual.
    
    
  • What is Aria's policy on dead pixels?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    LCD displays are made up of a set number of pixels and each pixel is made from 3 subpixels; one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. Customers are stongly advised to check manufacturer websites BEFORE purchasing their monitor. Manufactures have differing policies on what criteria qualifies for a replacement/repair under warranty.
    
    
  • What has happened to IBM's Hard Drive division?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    IBM have sold their Hard Drive technology to Hitachi - forming a new company called 'Hitachi Global Storage'. The drives are still made in the same factory as before and share the same model names and numbers.
    
    
  • What does 'Major' mean next to certain memory modules?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    The term 'Major' refers to the manufacturer of the memory. When you buy 'major' memory you can be assured that it is manufactured by a company such as Hyundai (or Hynix), Samsung, Micron or any number of well known semiconductor maufacturers. This type of memory is generally more expensive than generic (OEM) memory because it is of a higher quality and compatibility. We reccomend that you always purchase Major memory when you have the choice.
    
    
  • Why wont you tell me if your DVD Players are Macrovision disabled?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    We regret to inform you that we cannot give out any information regarding Macrovision on our DVD players. This is a restriction placed upon us by our manufacturer.
    
    
  • I have ordered a PC system, but it hasn't arrived!
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    During October, November and December our systems department is very busy with the start of the Christmas season. It will normally take 7-10 working days to build your system, and then 1 or 2 working days for delivery.
    
    
  • There are two faint horizontal lines on my monitor - What are they?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    This is not a defect, the lines are built into the CRT. This affects all Diamondtron NF CRT based monitors This type of CRT has thin vertical color stripes that run from the top of the screen to the bottom. The color stripes are separated by a thin wires that make up the grill. The horizontal lines you see are shadows of two horizontal damping wires used in this type of CRT to maintain image stability. It is not a defect and it affects all Diamondtron NF CRT based monitors
    
    
  • My LCD monitor has a bright/dark/coloured dot on the screen, is it faulty?
    
    Answer posted by Christine on Tuesday, Mar 11. 2008

     

    The dot is a dead or faulty pixel. On an average LCD screen there are 778,240 pixels and behind each pixel there is a transistor. When a transistor fails it can show as a bright, dark or coloured dot that stands out from the rest. It is common for a monitor to have several dead pixels and still be classed as fully functional. For information on ISO-13406-2 standards which govern dead pixel allowances please see Here
    
    
  • My Athlon XP is not showing the correct speed!
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    There are two things to remember when dealing with AMD Athlon XP CPU's. First, these CPU's are marketed by Performance Rating (PR), which is NOT an actual speed in MHz. For example: AMD Athlon XP 2000 is actually running at 1.67GHz, not 2GHz! Secondly, CPU speed is calculated using two variables - clock multiplier and Front Side Bus (FSB) Speed. The actual clock speed in MHz of any CPU is defined as the FSB x Multiplier. For example: AMD Athlon XP 2000 has a multiplier of 12.5 and a FSB speed of 133MHz. So the clock speed is calculated thus: 12.5 x 133 = 1670MHz These two settings must be set correctly in your motherboard BIOS or else your CPU will not run at the correct speed. The common mistake is to forget the FSB speed, and leaving it set at the default value of 100MHz. This will cause your motherboard to report an incorrect CPU clock speed. For example: AMD Athlon XP 2000 has a multiplier of 12.5 and a FSB speed of 133MHz, but your motherboard has been set to 100MHz FSB. So the clock speed is calculated thus: 12.5 x 100 = 1250MHz
    
    
  • What CPU's go in which sockets?
    
    Answer posted by Christine on Thursday, Mar 27. 2008

     

    Newer AMD processors are made to fit AM2 sockets. AM2 Processors include Athlon 64 X2 and Semprons. AMD Phenom processors are made for AM2+ boards. They will fit AM2 boards but will not allow all features to be enabled.
    
    Older AMD chips are made for either Socket 939 or Socket 754. These processors have been phased out now but motherboards are still manufactured for legacy support. Some server processors (Opteron) are made for Socket 940 boards.
    
    AMD processors have the pins on the chip with holes on the motherboard socket.
    
    Current Intel based chips include Core2Duo, Core2Quad, Celeron D, Pentium D, and Pentium Dual Core. Modern Intel processors are made for Socket 775 motherboards. These are the opposite from AMD boards as the pins are actually on the motherboard and not on the chip.
    
    Older Intel sockets include Socket 478 for Celeron, and Pentium 4 chips.
    
    Although the sockets may match there may be an incompatibity between bus speeds etc, so be sure to check any manufacturers’ literature to make sure you buy the right processor for the right motherboard.
    
    
  • What do all these abbreviations mean on CPU's?
    
    Answer posted by Angelique on Monday, Oct 2. 2006

     

    We try and fit as much information into the description line as possible regarding the CPU's basic configuration. Since space is limited, we have to abbreviate many things such as socket type, front side bus speed, package type, actual clock speed and any other information.
    
    
  
  

• Website

  • I ordered a Super Special deal and I did not recieve any Aria points. Why?
    
    Answer posted by Angelique on Wednesday, Oct 4. 2006

     

    Aria points are not accumulated on Super Special deals
    
    
  • Can I order more than one Super Special?
    
    Answer posted by Angelique on Wednesday, Oct 4. 2006

     

    Unfortunately not, as Super Special deals are limited to one per order.
    
    
  • I submitted a comment - why hasn't it appeared?
    
    Answer posted by Christine on Tuesday, Mar 11. 2008

     

    Comments are queued for moderation in a secure area of our website for one of the Webmasters or one of our Technical Support team to read before it is posted.
    
    The rules are simple. The comments area is to help users set up their equipment and diagnose and solve any problems they may have.
    
    There will be no:
    Promotion of competitors and/or pricing
    Order or returns queries.
    Anti-Aria posts.
    Swearing.
    
    Any posting that breaks these rules will be deleted.
    
    The comments are not to be used to contact Aria. Please use the contacts page
    
    Please don't be offended if your comment is deleted as it may be the case that your question has already been answered in the comments section or here in the FAQ.
    
    Please have patience as we can get up to 150 comments a day, and it can take some time to sort through them all!
    
    
  • What if I have forgotten my password?
    
    Answer posted by Christine on Tuesday, Mar 11. 2008

     

    If you have forgotten your password simply enter the email address that your account is registered to in the 'Forgot Your Password' box located on the the Login page. Your password will then be emailed to you.
    
    
  • Can I cancel my order online?
    
    Answer posted by Christine on Tuesday, Mar 11. 2008

     

    Not at the moment.
    
    You can cancel your order by contacting Customer Services.
    
    We process orders very quickly at Aria and your cancellation request may not be processed in time to prevent dispatch. Should this occur, please request a Returns Material Authorisation (RMA) number by following the instructions on our Returns Info page.
    
    
  • Can I amend my order once it has been placed?
    
    Answer posted by Rob on Friday, Aug 30. 2002

     

    No, not at this time. This is because they are charged automatically by a third party internet bank when your order is placed. In order for items to be charged they must be ordered through our website.