Technical Support

Product Information

Information on all products is available within the Product section of our website. Further technical information can be obtained by e-mailing the Technical Support Department.

For trade customers, retail customers and support for OEM software, a premium rate support line is offered.

Premium Rate Technical Support Line : 0906 470 0309 (calls are charged at 60p per minute)
» Operating Times: Monday to Friday 9am - 5pm, Saturday 10am-3pm

Drivers and Links

Drivers and links to manufacturer websites are all indicated on the Aria website. This allows customers to gain instant access to any available drivers and driver updates when required.

If you are having difficulties locating any drivers, please contact the Technical Support Department on:0906 470 0309* and we will try our best to help.

* Please remember calls to this number are charged at 60p per minute.

Returns

The online returns system is available here.

To ensure that our returns service runs efficiently at all times and to save customers unnecessary cost, we recommend calling the Technical Support Department prior to returning suspected faulty goods.

Where goods are suspected faulty, customers must obtain an RMA (Returned Materials Authorisation) number before returning them. Failure to obtain an RMA number will result in all items being sent back to customers without processing.

Customers can complete the on-line RMA request on our website indicating the Aria order codes, invoice numbers and detailed fault descriptions. Remember that the more detail you put into the fault desctription, the easier it will be for our engineers to reproduce the fault. Alternatively you can call customer services to obtain an RMA number.

In order to speed up the return process please ensure you have completed the following:
  • Mark your RMA number clearly on the outside of the package
  • Ensure the goods are securely and carefully packed. Computer components and peripherals are exceptionally fragile. Items that are not packed correctly will be rejected and your entitlement to a replacement or refund will be void. Please contact our customer services department if you require advice on how to properly pack your item.
  • Include any cables, manuals, drivers and accessories that came with the product.

Please note that returned items are tested for the faults that are indicated within your fault description and for basic operation of the product. If these faults are not found, then the product will be returned to the customer and a carriage fee will be charged.

Returned items confirmed as faulty will be replaced by an identical product (or a product of similar or better specification), sent for repair or credited depending on the age, condition and status of the product and the availability of an appropriate replacement.

Aria Technology can not be held liable for any loss of data stored on any product sent for testing. It is the customers responsibility to ensure that data is backed up where possible before returning the product.

Counter Returns

Returned goods can also be brought to our premises for processing where we will endeavour to resolve the problem while you wait. It is not always possible to process returns whilst you wait and in this instance you will be advised when to collect the product. The Returns Department opening times can be found at the top of this page.

Contacting Customer Services

Our team of customer service representatives are available between the hours of 9.00am and 5.00pm (Monday to Friday) to answer any pre or post sales queries you may have with any of the services provided by Aria. Customer services can be contacted in any of the following ways:

email: Contact us here
fax: +44(0)161 248 1615
telephone: 0844 999 8 999